Service Billing Terms & Conditions

Effective January 3, 2025

    1. Service/Solution Activations: All service/solution activations require a minimum three-month commitment. Exceptions to this minimum commitment require written approval from our agency.
    2. Payment Method: Payment is to be made via credit/debit card or ACH through our new payment portal. A valid payment method on file is required for all active accounts to ensure timely payments.
    3. Automated Billing: Your payment method on file will be charged automatically on the designated due date (1st or 15th of each month). This setup will take effect from your second invoice within the new system.
    4. Check Payment: We encourage online payments through the portal; check payments are discouraged and accepted only with prior approval.
    5. Flexible Due Dates: Clients may select their due date as either the 1st or 15th of each month.
    6. Payment Terms: Payment terms are either Net 15 or Net 30 from the date of invoice. 
    7. Invoicing Schedule: Invoices are sent on or around the 1st or 15th of each month. 
      Flexible due dates may be available upon approval.
    8. Late Fees: Late fees will be assessed according to the following schedule:
      • @ 45 Days: A 15% late fee will be applied to overdue balances.
      • @ 60 Days: A 15% late fee will be applied, and a service/solution cancellation warning will be issued, with services paused.
      • @ 90 Days: Service/solution cancellation will occur, and the balance will be due upon receipt. Unpaid balances will be sent to collections.
      • 14 Day Grace period begins the day after the invoice due date. Late fees will not accumulate during that time
    9. Late Invoices / Payments: Late invoices/payments will result in the following actions:
      • 1st Late Occurrence: Net payment terms move from 30 to 15.
      • 2nd Late Occurrence: Net payment terms become “Upon Receipt.”
      • 3rd Late Occurrence: Service/solution cancellation and account termination.
    10. Services Paused: Overdue balances 60 days from the date of invoice are subject to service/solution pause until all overdue invoices are paid in full.
    11. Account Deactivation: Overdue balances 90 days from the invoice date are subject to service termination and account deactivation.
    12. Service Cancellation: Service cancellation requires a 30-day notice at least 5 days prior to the original activation date.
    13. Returned Checks: Any returned checks will require a $25 fee plus the outstanding balance to be paid immediately.
    14. Dispute Resolution: Any dispute related to services or invoices must be submitted in writing within 15 days of the invoice date. Disputes received after this period may not be considered, and full payment is expected by the due date.
    15. Refunds and Credits: Refunds or credits will only be issued at the discretion of Ancarna Digital and are typically only provided in cases of billing errors or service cancellations that meet the notice requirements.